"Prompt service, excellent skills!"
Recently, the maintenance department of Juxiang Machinery received special praise from Mr. Liu, our customer!
In April, Mr. Du from Yantai purchased an S series pile hammer and started using it for municipal road construction. Soon, it was time for the first gear oil change and maintenance.
Mr. Du attached great importance to the first maintenance of the new machine and wanted assistance from professional engineers. With a mindset of giving it a try, he called the service hotline of Juxiang Machinery.
To his surprise, Mr. Du received a positive response from Juxiang Machinery. The maintenance personnel arrived at the site at the agreed time and provided professional and standardized service to assist the customer with the first maintenance of the hydraulic pile hammer.
Mr. Du was deeply moved and said, "I chose Juxiang's S series pile hammer initially because of its outstanding performance. Today, your enthusiastic and timely service has made me even more satisfied. Buying Juxiang's products was the right choice!"
Quick Response // Save Customer Time, Ensure Customer Operations
In the aftermarket sector, quick response capability is particularly important. With the aim of ensuring customer operations, Giant Machinery integrates system resources, links technology, research and development, and spare parts, and coordinates multiple departments to provide a fast response based on clear quantitative standards, effectively improving customer satisfaction.
Dual 4S Concept // Product and Service Beyond
With the launch of the new generation S series pile driver, Giant Machinery sets the industry-leading "Product 4S" standard in terms of super stability, super striking force, super durability, and super cost-effectiveness in the product field. In the service field, guided by the "Pile Driver Sales and Service 4S Store", Giant Machinery builds a "Service 4S" that encompasses service resource layout, technical support guarantee, service intelligence, and service brand building, once again leading the industry.
Service "4S" // New Experience, New Value
Service is the comprehensive experience of purchasing and using a product. The new generation S series hydraulic hammers from Juxiang Machinery outline the overall service ecosystem with the four-in-one "4S" concept:
1. Sales: Providing customers with expert solutions tailored to their working conditions and requirements.
2. Spare Parts: Offering original standard materials and structures that are reliable and durable.
3. After-sales Service: A team dedicated to serving the host factory, providing individualized service and support throughout the product's lifecycle.
4. Feedback: Collaborating with technology, research and development, and spare parts departments to deeply understand and respond to customer needs.
Performance and service are the indisputable principles that make the Juxiang S series hydraulic hammers industry leaders.
With the goal of value creation, Juxiang Machinery will continue to enhance its service and support, responding to and anticipating customer needs with solid expertise and professional capabilities.
Post time: Aug-10-2023